Genuine Teak products from accredited renewable forestation

Terms and Conditions

Terms and Conditions

Payments
We accept VISA, MASTERCARD, SWITCH or if you prefer payment by cheque. All purchases are made on the condition that payment is made before dispatch.

Delivery
Our prices include free delivery to the UK mainland. Shipping terms outside the UK mainland are available on request. We are committed to delivering your goods as quickly as possible after receipt of your order – normally within 7 days. Delivery of your order will be at a mutually convenient time and provided the goods are in stock, you can expect delivery within a maximum of 28 days. No monies will be taken for items not in stock, and you will be informed of an expected availability date of such items when placing your order.

Customer Support and Service
Buying large and expensive items such as garden furniture from a brochure or a website is a daunting prospect. We are available to provide any further information on our products together with any back up advice that you may require. Simply e-mail us on furniture@honeysgreen.co.uk or telephone 01825 890039 from Monday to Friday. Our normal office hours are 9am to 5 pm.

Complaints and Returns
You have the right to cancel your order within 7 working days beginning the day after the day upon which you receive the goods. Any monies received will be returned in full within 30 working days, less any costs incurred by Honey’s Green Furniture in returning the goods to Honey’s Green Furniture.
In the unlikely event that you are not completely satisfied with your furniture, please contact us either by e-mail on furniture@honeysgreen.co.uk or telephone 01825 890039 during office hours. Your call will be acknowledged as soon as possible, and in any case we will endeavour to contact you within a maximum of 5 days. At that time you will be advised of the remedial action that Honeys Green Furniture intend to take and the timescale for that action.
Goods returned as a result of orders cancelled beyond the 7 working days cooling off period for any reason other than quality defects or shipping errors will be subject to a 20% re-stocking and handling fee in addition to the costs of returning the goods to Honey’s Green Furniture . These items must be returned within 14 days of receipt and be in new condition.
Any items broken in transit must be notified within 7 working days of delivery, otherwise their replacement is not guaranteed. This does not affect your statutory rights as a consumer.

Warranty
The furniture is guaranteed for normal wear and tear for 12 months from date of delivery.

Privacy Policy
Honeys Green Furniture are committed to protecting your privacy. The only information we collect is to enable Honey’s Green Furniture to process your order. Typically this would be:

Your name
Address
Phone number
Email address
Credit/debit card details

All information collected at this time is collected lawfully and in accordance with the Data Protection Act 1998 and will not be used to pass on any marketing material unrelated to Honey’s Green.
The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code of Practice.
Subsequent to your enquiry and/or purchase, no marketing material (unrelated to Honey’s Green) will be forwarded to you at a later date. An opt out option to prevent all further communication once the order has been processed, is included on our on-line order forms.
If you have any questions or comments about privacy, you should email us.


The above contract conditions do not affect your statutory rights.

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